Microsoft Dynamics CRM
What is Microsoft Dynamics CRM?
Microsoft Dynamics CRM is one of the flagship products of the Microsoft Dynamics suite of products competing in the Customer Relationship Management market.
What is CRM?
CRM is an industry wide acronym used for Customer Relationship Management. So what is CRM really mean for me? CRM is a software system that helps an organization to manage interactions with current and future customers. CRM normally consist of a number of modules (functional areas) to organize, automate and synchronize marketing, sales, customer care, social management and technical support.
What does Microsoft Dynamics CRM bring to the table?
Microsoft Dynamics CRM consist of a number of functional areas:
- Marketing
- Sales
- Customer Care
- Social Management
- Technical Support
Read more on the Microsoft Dynamics website here.